HSA/FSA
Can old (non-Flex) customers use their order co...
Unfortunately, for purchases made without using Flex in the checkout to receive an itemized receipt, it may be difficult to apply for reimbursement. For Health Savings Accounts (HSAs), consumers can use an...
Can a customer purchase a product now and apply...
The ability to apply for FSA reimbursement in a future calendar year depends on the policy of the specific FSA provider. Most FSA administrators require that the purchase be made...
My HSA/FSA Claim was denied. What should I do?
We strongly recommend checking with your HSA/FSA provider to see if a purchase is eligible prior to completing the purchase. However, if you believe your claim has been wrongly denied,...
I did not receive an itemized receipt and/or Le...
Please check your spam folder, as sometimes emails from notifications@withflex.com may be automatically filtered as spam by some email service providers. If you still can’t find it, please email support@withflex.com and let them know...
My FSA says I need Pop On Veneers added to my L...
Generally, we’re not able to accommodate one-off requests, but we will reach out to our partners at Flex and see if we can accommodate your request.
The date on my Letter of Medical Necessity is o...
Great question! This may be a time zone issue. We’ll reach out to our partners at Flex to see if they can reissue the Letter with an updated date!
I mistakenly entered my name and/or date of bir...
Please email support@withflex.com and they will reach out to their telehealth team to reprocess and send your corrected Letter of Medical Necessity.
Do I need to do anything with my Letter of Medi...
It’s recommended to keep it on file for at least three years in case of an IRS audit of your HSA or FSA account. Additionally, FSAs may occasionally request the...
Why do I need to provide Pop On Veneers with he...
In order to qualify to use your HSA or FSA card for Pop On Veneers, the IRS requires you to have a Letter of Medical Necessity. Pop On Veneers has...
My purchase receipt from Pop On Veneers has a d...
Thank you for reaching out, and we sincerely apologize for any confusion. We'll carefully review the charges and provide you with details regarding the potential refund shortly.
What is a Letter of Medical Necessity?
A letter is essentially a note from a doctor stating that you are purchasing an item to treat or manage a medical condition.
Is sales tax covered by HSA/FSA funds, or is it...
Sales tax for eligible items is also covered by HSA/FSA funds. If a customer has a split cart, the tax will be divided among the cards based on the items. Learn...
I would like to use multiple HSA/FSA cards to p...
Unfortunately, this isn't a supported feature right now. If there are insufficient funds in a single HSA or FSA account, you can instead enter a credit card on the Flex checkout page....
I didn’t receive an email from Flex with my ite...
Please check your spam folder, as sometimes emails from notifications@withflex.com may be automatically filtered as spam by some email service providers. If you still can’t find it, please email support@withflex.com and let them know...
I submitted my Flex itemized receipt for reimbu...
Please forward us the request from your FSA, and we will work with the Flex team to issue you a new receipt!
Why is my HSA/FSA card being declined?
HSA/FSA cards are debit cards, and the most common reason for declines is insufficient funds. Verify card details & funds with your HSA/FSA provider. Once your details are correct and funds...
Why can’t I see Flex as a payment method?
The key here is to make sure you are logged out of ShopPay. One of the easiest ways to do this is to go through checkout in an incognito window....
What if I don’t have my HSA/FSA card available?
If you don’t have your HSA or FSA card handy, please select “Flex | Pay with HSA/FSA” as your payment method. Enter your credit card information and Flex will email you an...
How do I pay with my HSA or FSA card?
To use your HSA or FSA debit card, add products to your cart as usual. At checkout, select “Flex | Pay with HSA/FSA” as your payment option, enter your HSA...
What is Flex and what is their relationship wit...
Pop On Veneers has partnered with Flex to allow you to use your Health Savings Account (HSA) or Flexible Spending Account (FSA). This means you can now use your HSA or FSA...