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Pop On Promise

Pop On Promise

WARRANTY, REMAKE, AND RETURN POLICY

Thank you for choosing Pop On!

We’re excited for you to start celebrating with your new Pop On order and we're here for you every step of the way. Throughout your journey, please reference our Terms and Conditions that describe your rights and responsibilities when using our website and service. 

When you are a new customer, and you order your Pop On Veneers or Night guards, you will receive an at home impression kit. We request that you send your impressions back within 45 days. You may also choose to have your impression made with a digital impression scanner at our NYC office.  If you are undergoing dental treatment, please wait at least seven days after your last dental visit before making your impressions.

When we receive your impressions, our designers will evaluate them to ensure the impressions have the right details to create well fitting veneers or nightguards. If the impressions do not pass, we will send out another impression kit with additional guidance.

Once you receive your Pop On order, we offer a 30 day warranty to allow you time to evaluate your Pop On order and ensure you are satisfied.

Throughout your journey, you may have questions. Below we describe cancellations, remakes, and return options for your Pop On order. 

 CANCELLATIONS

If your impression kit has not yet shipped, you may request an order cancellation within one hour of placing your order by Clicking Here.  We will issue a full refund for any payments made.

 After one hour, you may cancel your order within 120 days. We will issue a refund for any payments made, less a $49 impression kit processing fee for each impression kit sent.  If you have financed your order with Partial.ly, we will issue a refund, less the $99 non-refundable down payment.  After 120 days, order cancellations are not possible, but we would be happy to work with you to proceed with your order.

Pop On orders are not eligible for cancellation once you return your impressions and they are approved.  After that point, all cancellations are subject to the return policy below. 

DIGITAL IMPRESSION APPOINTMENTS

If you plan to schedule an in person digital impression scan appointment, please do so within 30 days of placing your order by clicking here.  If you cancel within 30 days a full refund will be issued. If you cancel after 30 days, a $29 processing fee will apply.

If you need to reschedule your in-person appointment, please do so at least 24 hours before your appointment. 

If you do not show up to your appointment without 24 hour advance notification, your order will be subject to a $50 no show fee.

VIDEO IMPRESSION APPOINTMENTS

If you need to reschedule your video impression appointment, please do so at least 24 hours before your appointment by clicking here

If you do not show up to your video impression appointment without 24 hour advance notification, your order will be subject to a $50 no show fee.

REMAKES FOR VENEERS

Our goal is for you to be satisfied with your new smile.  Therefore, we offer the option to remake your Pop On Veneers, within 30 days of delivery, up to a maximum of two times. 

Remakes are not available if your teeth have been altered in any way after your impressions were made or if the remake is due to an event outside of our control such as being lost, damaged by a pet, or stolen. 

To initiate a remake, please Click Here.  Before our team redesigns your remake veneers, you may be required to ship back your veneers with the prepaid label that we will provide for you.

SECOND REMAKES FOR VENEERS

If we have remade your veneers one time, and you are still not satisfied with your veneers, we offer the option of a second remake. To initiate a second remake, please Click Here. Before our team redesigns your second remake veneers, you will be required to ship back your first remake veneers with  the prepaid label that we will provide for you.

Please note that when you choose to proceed with a second remake, your veneers will no longer be eligible for a return.

COLOR CHANGE FOR VENEERS

If you are happy with your veneers, but would like to try another color, we offer the option to purchase another set of veneers at a discounted price.  To learn more, please visit Spare Veneers. Spare Veneers can only be made from approved impressions and designs that we have on file.

ADD ARCH FOR VENEERS

If you placed an order for Top or Bottom, and would now like to order the other arch, please email Team@poponveneers.com and we will guide you through the process. 

RETURN POP ON VENEERS

If you wish to return your veneers within 30 days of delivery, you may request a return by Clicking Here.  Returns are available for your first order and your first remake veneers. If you are past your 30 day warranty, please visit Spare Veneers.

 When ordering Top AND Bottom veneers, the veneers are designed to be worn together.  Should you decide to return either top or bottom, we can no longer remake the other arch, since the design will change.   As a result, if you would like to return only a single arch and remake the other arch, we recommend remaking both arches before initiating any return.  

Upon receipt of your veneers, we will issue a refund to the original payment method less the processing fees listed below.

SPARE VENEERS

Our goal is for you to be fully satisfied with your Spare Veneers.  If you are not satisfied, we offer the following options:

Canceling Spare Veneers

Spare Veneer orders that are canceled prior to shipping will incur a cancellation fee of $30 per arch.  To cancel your spare veneers, please Click Here

Remake Spare Veneers

We can remake your Spare Veneers one time from your digital design, within 30 days of delivery.  To initiate a remake, please Click Here

Please note remakes for color changes are not available.

Spare Veneers can only be made using the impressions and designs we have on file. If you are having fitting issues or would like design changes, please email team@poponveneers.com and we will gladly provide you with the options we can offer.

Return Spare Veneers

 If you decide you would like to return your Spare Veneers, please see below under our Deductions section for the processing fees associated with the return. Please note returns for color changes are not available.  To initiate a return, please click here.

NIGHT GUARDS

Our goal is for you to be fully satisfied with your night guard.  If you are not satisfied, we offer the following options:

Canceling Night Guards

Canceling your night guard order when a new impression was done, will fall under our general cancellation policy as listed above.  Please Click Here to initiate your cancellation.

Night guards ordered from a previous digital file, that are canceled prior to shipping will incur a cancellation fee of $35 per night guard.  To cancel your night guard, please Click Here

Remake Night Guards

We can remake your Night Guard one time, within 30 days of delivery.  To initiate a remake, please Click Here.  

Return Night Guards

If you decide you would like to return your Night Guard, please see below under our Deductions section for the processing fees associated with the return.  To initiate your return, please Click Here.

 

DEDUCTIONS

  • For each impression kit that was shipped to you: -$49

  • For each digital impression scan at NYC lab: -$49

  • For each "no show" appointment (video or in person): -$50

  • For orders placed with Partial.ly, payment plan down payment: -$99

  • For re-opened Partial.ly payment plans, down payment(s): -$99

  • Top & Bottom veneers returned: -$105

  • Top OR Bottom veneers returned: -$65

  • Top & Bottom veneers + Remake veneers: -$210

  • Top OR Bottom veneers + Remake veneers: -$130

  • Night Guards returned: -$35 per Night Guard

The following add on items are not eligible for return:

  • Rush option (after impressions are approved)
  • Overnight expedited shipping option

GIFT CARDS

Unless otherwise required by Applicable Laws, PopOn Gift Cards are:

  • Not redeemable for cash;
  • Not refundable;
  • Not reloadable (customer cannot add funds to the gift card);
  • Have no activation or service fees other than fees upon original purchase. (for example, there is no fee that would reduce the value of the card over time);
  • Can be only used for the purchase of goods or services from Pop On Veneers and no other merchant;
  • Subject to our standard terms and conditions.
  • For further questions about gift cards, please check our gift card FAQ

We are here for you every step of the way. Should you have any additional questions to clarify, please email team@poponveneers.com or call 212-461-6302. 

Thank you for choosing Pop On Veneers.

Revised
11/16/2022
11/22/2022
12/5/2022



 

 

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