Pop On Promise
We’re here for you every step of the way!
POP ON PROMISE WARRANTY, REMAKE, AND RETURN POLICY
WARRANTY, REMAKE, AND RETURN POLICY
INTRODUCTION
Thank you for choosing Pop On!
We’re thrilled to be part of your smile journey and are here to support you every step of the way. As you get started, please take a moment to review our Terms and Conditions, which outline your rights and responsibilities when using our website and services.
Pop On Veneers® are designed exclusively for cosmetic use, offering a simple and effective way to enhance the appearance of your smile. They are not intended to diagnose, treat, cure, or prevent any medical or dental condition. Pop On Veneers® are not a substitute for professional dental care or treatment and are intended solely for aesthetic purposes.
When you place your first Pop On Veneers order, you’ll receive an at-home impression kit. We kindly ask that you return your completed impressions within 45 days. If you are currently undergoing dental treatment, please wait at least seven (7) days after your last dental visit before taking your impressions.
Once we receive your impressions, our design team will carefully review them to ensure they contain the necessary details to create well-fitting, cosmetic removable veneers. If your impressions do not meet the required standards, we’ll send you a replacement impression kit along with additional guidance to help you succeed.
After you receive your Pop On order, you’ll have a 30-day warranty period, allowing you time to evaluate your veneers and ensure you’re completely satisfied with your results.
If you are not happy with your veneers for any reason, we offer a 30-day money-back guarantee. During this time, you may choose to return your veneers for a full refund or request a remake. You are eligible for up to two (2) remakes. Please note that after your second remake, your order is no longer eligible for a refund. If your order was financed through Partial.ly, the $99 non-refundable fee for using their services is not included in the 30-day money-back guarantee.
Effective Date
Our 30 day money back guarantee shall take effect for all orders placed on or after November 6, 2025. Any orders that were canceled, refunded, or returned prior to the effective date of this Policy shall not be governed by the terms set forth at the end of the policy. Such orders shall remain subject to the policies, terms, and conditions in effect at the time of purchase the cancellation, refund, or return was processed.
Throughout your Pop On journey, questions may come up — and we’re always happy to help. The sections below outline our cancellation, remake, and return policies to make your experience as smooth as possible.
MAKING IMPRESSION TEETH MOLDS
If you have any questions while making your impression teeth molds, you're welcome to contact us . We're also happy to schedule a video call for you with one of our impression coaches to walk you through the process. Whatever is best for you, we're here for you every step of the way!
CANCELLATIONS
You may request an order cancellation within 120 days of placing your order by Clicking Here . Any unopened, unused impression kits are fully refundable once returned.
We must receive a completed cancellation request form within the 120-day cancellation window to be eligible. After 120 days, order cancellations are not possible, but we would be happy to work with you to proceed with your order.
If you are eligible for a refund, upon receipt of your completed cancellation request form, we will issue a partial refund less the processing fee deductions listed below. Refunds will be processed to the payment method on file within 3 business days of receiving your request, excluding weekends and holidays. An email notification will be sent to you once the refund is processed. It typically takes up to 10 business days for your funds to be returned to your account by your financial institution. Please note that we cannot issue a refund to an alternate payment method.
Pop On orders are not eligible for cancellation once you return your impressions and they are approved. After that point, all cancellations are subject to the return policy below.
VIDEO IMPRESSION APPOINTMENTS
If you need to reschedule your video impression appointment, please do so at least 24 hours before your appointment by clicking the reschedule link in your appointment confirmation email.
If you do not show up to your video impression appointment without 24-hour advance notification, your order will be subject to a $50 no-show fee.
REMAKES FOR VENEERS
Our goal is for you to be completely satisfied with your new smile. To ensure that, we offer the option to remake your Pop On Veneers within 30 days of delivery, for up to two (2) remakes per order.
Please note that remakes are not available for issues that occur due to events outside of our control, such as veneers that are lost, stolen, or damaged by a pet.
If your order was financed through a Partial.ly payment plan, your account must be in good standing to qualify for a remake. If your Partial.ly plan is in default, you must either reopen your payment plan or pay the remaining balance in full within your 30-day warranty period to remain eligible for a remake.
To initiate a remake, please Click Here.
We must receive a completed remake request form within your 30-day warranty period to be eligible. Once your request is initiated, you will have 30 days to return your original veneers using the prepaid return label we will provide. If we do not receive your veneers within 30 days of your request, you will no longer be eligible for a remake or return.
Please note that a remake and return cannot be processed at the same time. Once a return has been processed, no further remakes are available.
If you receive your first remake and your original veneers have not been returned, you will not be eligible for any further remakes or a return for a refund.
SECOND REMAKES FOR VENEERS
If we have remade your veneers one time, and you are still not satisfied with your veneers, we offer the option of a second remake. To initiate a second remake, please Click Here.
We must receive a completed request form, as well as your original veneers, within your 30-day warranty period to be eligible. Once your request is initiated, you will have 30 days to return your first remake veneers using a prepaid label we will provide for you. If we do not receive your first remake veneers within 30 days of your request, you will no longer be eligible for the second remake.
Please note that when you choose to proceed with a second remake, your veneers will no longer be eligible for any further remakes or a return for refund.
COLOR CHANGE FOR VENEERS
If you are happy with your veneers, but would like to try another color, we offer the option to purchase another set of veneers at a discounted price. To learn more, please visit Spare Veneers . Spare Veneers can only be made from approved impressions and designs that we have on file.
ADD ARCH FOR VENEERS
If you placed an order for Top or Bottom, and would now like to order the other arch, please email Team@poponveneers.com and we will guide you through the process.
RUSH PROCESSING
Standard production time is approximately 2 weeks. If you need your veneers sooner, you have the option to upgrade from our standard 2 weeks to 1 week production time. Please note, 1-week production time excludes weekends and holidays.
1 week rush processing can be purchased for a non-refundable fee here .
Please note, the rush processing fee is per order, and does not apply to all future orders or remakes. If you would like rush processing on any future orders or remakes, you will need to purchase rush for each individual order you would like it applied to.
Additionally, if needed, we offer overnight shipping for the continental US on completed veneers for a non-refundable shipping fee. Please email Team@poponveneers.com to update your shipping speed.
RETURN POP ON VENEERS
If you decide you would like to return your Pop On Veneers, you will receive a full refund per our 30-day money-back guarantee, provided you meet the following requirements: you must request your return and complete a return request form within 30 days of recieving your order, and all items must be returned within 30 days of submitting your return request by clicking here. If your order was financed through Partial.ly, the $99 non-refundable fee for using their services is not included in the 30-day money-back guarantee.
We must receive a completed request form within your 30 day warranty period to be eligible. Returns are available for your first order and your first remake veneers. If you are past your 30-day warranty, please visit Spare Veneers.
Once your request is initiated, you will have 30 days to return your veneers using a prepaid label we will provide for you. If we do not receive your veneers within 30 days of your request, you will no longer be eligible for the return, and no refund will be issued.
Please note that you are not eligible for a return if you have requested a second remake of your Pop On Veneers. You are eligible for up to two remakes, and once your second remake is initiated, you are no longer eligible for a refund or additional remakes.
When ordering Top AND Bottom veneers, the veneers are designed to be worn together. Should you decide to return either top or bottom, we can no longer remake the other arch, since the design will change. As a result, if you would like to return only a single arch and remake the other arch, we recommend remaking both arches before initiating any return. Once a return is processed no further remakes are available.
Upon receipt of your returned veneers, we will issue a full refund to the original payment method on file, less any charges for rush processing or overnight shipping. Please note that we cannot issue a refund to an alternate payment method. Refunds will be processed within 5 business days of receipt excluding weekends and holidays. An email notification will be sent to you once the refund is processed. It typically takes up to 10 business days for your funds to be returned to your account by your financial institution.
LOSS PROTECTION PLANS AND LOST PROTECTION VENEERS
Introduction
Loss Protection Plans offer you the opportunity to protect your Pop On Veneers for one incident of Loss, Breakage, Damage or Theft within one year of purchase of your Pop On Veneers.
When you purchase the Loss Protection Plan, you will receive a one-time use code by email within 48 hours (excluding weekends and holidays), to redeem for Loss Protection Veneers. No physical item will be shipped until you have redeemed your one-time use Loss Protection Code.
You can choose to order your Loss Protection Veneers in the color of your choice. No proof of Loss, Breakage, Damage or Theft is necessary to redeem your Loss Protection Plan. Your code is unique to your order and is non-transferable. Limit one Loss Protection Plan per order (associated with one email address). Shipping fees may apply.
PURCHASING LOSS PROTECTION PLANS
Eligibility
Loss Protection Plans can be purchased at Checkout. If you forgot to add it to your order, please Contact Us within 7 days of placing your Pop On Veneers order.
Loss Protection Plan must be purchased for the same arch(es) included in the original order.
Loss Protection Plans are not available for Spare Veneer or Remake Veneers.
If you purchase a Loss Protection Plan for both Top and Bottom arches, you must redeem both arches at the same time; they cannot be redeemed separately.
Refunds of Loss Protection Plans
Loss Protection Plans are not refundable on their own, without a corresponding cancellation or return of your Pop On Veneers order.
Refunds for Loss Protection Plans are issued if your Pop On Veneers order is canceled within the 120-day cancellation window. Your payment for the Loss Protection Plan will be refunded along with any eligible partial refund for your Pop On Veneers order per the Pop On Veneers cancellation policy above .
If you request a return of your Pop On Veneers and your Loss Protection Plan Code has not been redeemed, you will be issued a refund for the Lost Protection Plan cost in addition to any eligible refund for your Pop On Veneers order per the Pop On Veneers return policy above .
If you cancel or return your Pop On Veneer order, you are no longer eligible to redeem your Loss Protection Plan for Loss Protection Veneers, and you must place a new Pop On Veneers order.
Once a Loss Protection Code has been redeemed, the original Pop On Veneers order is no longer eligible for return or refund, even if the request is made within the 30-day warranty period.
Loss Protection Plans are not eligible for a cancellation or return for refund once the Loss Protection Veneer order is initiated.
LOSS PROTECTION VENEERS
To redeem your Loss Protection Plan, you will use the code emailed to you to order your Loss Protection Veneers. The code is valid to be redeemed from the time your original Pop On Veneers order is delivered and until 365 days from your original purchase date. Shipping fees may apply.
If you have not redeemed your plan within one year, then the Loss Protection Plan is no longer valid and will no longer be eligible for redemption.
Loss Protection Veneers can only be made using the impressions and designs we have on file. If you are having fitting issues or would like design changes, please email team@poponveneers.com and we will gladly provide you with the options we can offer.
Loss Protection Veneers will require our standard two weeks in lab production time. One Week Rush Processing may be available for additional fees.
Remakes of Loss Protection Veneers
Our goal is for you to be fully satisfied with your Loss Protection Veneers. If you are not satisfied, we can remake your Loss Protection Veneers one time from your digital design, within 30 days of delivery. To initiate a remake, please Click Here . We must receive a completed request form within your 30-day warranty period to be eligible. Once your request is initiated, you will have 30 days to return your Lost Protection Veneers using a prepaid label we will provide for you.
Loss Protection Veneers are not eligible for a remake for color changes.
Partial.ly Defaults
If you have a previous order that was financed with a Partial.ly payment plan and you are defaulted, you are not eligible to make any further purchases or redeem your Loss Protection Plan code until the defaulted order(s) are paid in full.
SPARE VENEERS
Our goal is for you to be fully satisfied with your Spare Veneers. If you are not satisfied, we offer the following options: a full refund per our 30-day money-back guarantee if requested within 30 days of delivery and all items are returned within 30 days of submitting your return request, or one remake..
Once your remake is initiated, you are no longer eligible for a refund or any further remakes.
Canceling Spare Veneers
Spare Veneer orders that are canceled prior to shipping will incur a cancellation fee of $30 per arch. To cancel your spare veneers, please Click Here
Remake Spare Veneers
We can remake your Spare Veneers one time from your digital design, within 30 days of delivery. To initiate a remake, please Click Here .
Please note we must receive a completed request form within your 30 day warranty period to be eligible. Once your request is initiated, you will have 30 days to return your original Spare Veneers using a prepaid label we will provide for you. If we do not receive your veneers within 30 days of your request, you will no longer be eligible for the remake.
Please note remakes for color changes are not available. .
Spare Veneers can only be made using the impressions and designs we have on file. If you are having fitting issues or would like design changes, please email team@poponveneers.com and we will gladly provide you with the options we can offer.
If you returned your original Pop On Veneer order for a refund, you are no longer eligible for spare pricing and must place a new order. Once your spare remake is initiated, you are no longer eligible for a refund or any additional remakes.
Return Spare Veneers
If you decide you would like to return your Spare Veneers, you will receive a full refund per our 30-day money-back guarantee, provided you meet the following requirements: you must request your return within 30 days of receiving your Spare Veneers, and all items must be returned within 30 days of submitting your return request.
Please note that you are not eligible for a return if you have requested a remake of your Spare Veneers.
Once you place a Spare Veneer order your original Pop On Veneer order is no longer eligible to be returned for a refund even if you are still within your 30 day warranty period.
Please note, if you have a previous order that was financed with a Partial.ly payment plan and you are defaulted, you are not eligible to make any further purchases until the defaulted order(s) are paid in full.
POP ON FANGS
Eligibility
Pop On Fangs are a special edition item created using existing dental scans on file. No new impressions are required for eligible customers.
If you have experienced any dental changes since your last order (e.g., dental work, tooth movement, or tooth loss), you must place and complete a new veneer order with updated impressions to be eligible to purchase Pop On Fangs.
Return, Cancellation, and Refund Policy for Pop On Fangs
Due to their limited-edition nature, Pop On Fangs are not eligible for cancellation, return, or refund under any circumstances, but they are eligible for a remake.
Remakes for Pop On Fangs
We can remake your Pop On Fangs one time from your digital design, within 30 days of delivery. To initiate a remake, please Click Here.
Please note we must receive a completed request form within your 30-day warranty period to be eligible. Once your request is initiated, you will have 30 days to return your original Pop On Fangs using a prepaid label we will provide for you. If we do not receive your fangs within 30 days of your request, you will no longer be eligible for the remake.
Please note remakes for color changes are not available.
Pop On Fangs can only be made using the impressions and designs we have on file. If you are having fitting issues or would like design changes, please email team@poponveneers.com and we will gladly provide you with the options we can offer.
If you returned your original Pop On Veneer order for a refund, you are no longer eligible for Pop On Fangs and must place, and complete and new veneer order with impressions prior to your Pop On Fangs purchase.
GIFT CARDS
Unless otherwise required by Applicable Laws, PopOn Gift Cards are:
- Not redeemable for cash;
- Not refundable;
- Not reloadable (customer cannot add funds to the gift card);
- Have no activation or service fees other than fees upon original purchase. (for example, there is no fee that would reduce the value of the card over time);
- Can be only used for the purchase of goods or services from Pop On Veneers and no other merchant;
- Subject to our standard terms and conditions.
- For further questions about gift cards, please check our gift card FAQ
DEDUCTIONS / PROCESSING FEES - For Orders Placed After November 6, 2025.
- Order cancellation fee: -$49
- For each impression kit that was shipped to you: -$49
- For orders placed with Partial.ly, payment plan fee: -$99
- For re-opened Partial.ly payment plans, any reopen plan fee(s): -$99
- Spare cancellation for orders prior to shipping $30
DEDUCTIONS / PROCESSING FEES - For Orders Placed Prior to November 6, 2025.
- Order cancellation fee: -$49
- For each impression kit that was shipped to you: -$49
- For orders placed with Partial.ly, payment plan fee: -$99
- For re-opened Partial.ly payment plans, any reopen plan fee(s): -$99
- Top & Bottom Pop On Veneers or Spare Veneers returned: -$105
- Top OR Bottom Pop On Veneers or Spare Veneers returned: -$65
- Top & Bottom Pop On Veneers + Remake Veneers: -$210
- Top OR Bottom Pop On Veneers + Remake veneers: -$130
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Spare cancellation for orders prior to shipping $30
The following add on items are not eligible for a refund:
- Rush option (after impressions are approved)
- Overnight expedited shipping option
- Pop On Fangs
We are here for you every step of the way. Should you have any additional questions to clarify, please email team@poponveneers.com or call 212-461-6302.
Thank you for choosing Pop On Veneers.
Revised
11/6/2025