Pop On Promise
Warranty, Remake, and Return Policy
Thank you for choosing Pop On Veneers!
We’re excited for you to start celebrating your new smile and we're here for you every step of the way throughout your smile journey.
When you order your Pop On Veneers, you will receive an at home impression kit, included with your purchase. We request that you send your impressions back within 45 days. You may also choose to have your impression made with a digital impression scanner at our NYC office for no additional fee. If you are undergoing dental treatment, please wait at least seven days after your last dental visit before making your impressions.
When we receive your impressions, our designers will evaluate them to ensure the impressions have the right details to create well fitting veneers. If the impressions do not pass, we will send out another impression kit with additional guidance.
Once you receive your veneers, we offer a 30 day warranty to allow you time to evaluate your veneers and ensure you are satisfied.
Throughout your journey, you may have questions. Below we describe cancellations, remakes, and return options for your veneers order.
If your impression kit has not yet shipped, you may request an order cancellation within one hour of placing your order by Clicking Here. We will issue a full refund for any payments made.
If your impression kit has shipped, you may request an order cancellation within 7 days. We will issue a refund for any payments made, less a $49 impression kit processing fee for each impression kit sent.
If you have financed your order with Partial.ly, we will issue a refund, less a plan processing fee ($50) and each impression kit processing fee ($49).
Our goal is for you to be satisfied with your new smile. Therefore, we offer the option to remake or repair your Pop On Veneers, within 30 days of delivery, up to a maximum of two times. Remakes are not available if your teeth have been altered in any way after your impressions were made.
To initiate a remake, please Click Here. Before our team redesigns your remake veneers, you will be required to ship back your veneers with the prepaid label that we will provide for you.
If we have remade your veneers one time, and you are still not satisfied with your veneers, we offer the option of a second remake. To initiate a second remake, please Click Here. Before our team redesigns your second remake veneers, you will be required to ship back your first remake veneers with the prepaid label that we will provide for you.
Please note that when you choose to proceed with a second remake, your veneers will no longer be eligible for a return.
If you are happy with your veneers, but would like to try another color, we offer the option to purchase another set of veneers at a discounted price. To learn more, please visit Spare Veneers. Spare Veneers can only be made from approved impressions that we have on file.
If you placed an order for Top or Bottom, and would now like to order the other arch, please email Team@poponveneers.com and we will guide you through the process.
If you wish to return your veneers within 30 days of delivery, you may request a return by Clicking Here. Returns are available for your first order and your first remake veneers. If you are past your 30 day warranty, please visit Spare Veneers.
Upon receipt of your veneers, we will issue a refund to the original payment method less the processing fees listed below.
- For each impression kit that was shipped to you: -$49
- For each digital impression scan at NYC lab: -$49
- For orders placed with Partial.ly, payment plan initiation fee: -$50
For re-opened Partial.ly payment plans, downpayment(s): -$99
Top & Bottom veneers returned: -$105
Top OR Bottom veneers returned: -$65
Top & Bottom veneers + Remake veneers: -$210
- Top OR Bottom veneers + Remake veneers: -$130
The following add on items are not eligible for return:
- Rush option (after impressions are approved)
- Overnight expedited shipping option
We are here for you every step of the way. Should you have any additional questions to clarify, please email email@example.com or call 212-461-6302.
Thank you for choosing Pop On Veneers.
Updated 9/10/2021. Revised 2/20/2022.