FAQ At-Home Impressions

Does it cost extra to do impressions at Pop On ...

You’re welcome to make your impressions at our lab! There's no additional charge! You can see more info on making impressions at Pop On in NYC here. Click here to get started and...

Do I need to make all the impressions?

Pop On Veneers are designed from your impressions so to fit precisely over your existing teeth. Yes, please make all the impressions in the kit. You have enough putty and...

Why would my impressions get rejected?

Pop On Veneers are designed from your impressions so to fit precisely over your existing teeth. The more accurate your impressions, then the more exact fit you veneers will have...

What if my impressions are rejected?

We'll notify you as soon as we receive back your impressions if there is an issue. No worries, we'll send you out a new impression kit!

What if my tray does not fit my mouth?

No problem! Please contact us to order a complimentary replacement tray.

How do I send my impressions back?

Your impression kit should come enclosed with a pre-paid return label. Please drop off your box with the appropriate carrier based on your label. If you need another label, please...

When will my impression kit arrive?

Your impression kit should arrive with 3 business days. If you order on a Tuesday, you should have it by Friday.

Is the impression putty gluten-free?

Yes! Our impression putty is gluten-free.

What if I don't want to use putty?

Great news! Our NYC location now offers digital impressions, which means no putty necessary! Our team will digitally scan each arch within your mouth as an option for those who...

What if I don't want to take my own impression?

You're welcome to visit us at Pop On in NYC to make your impressions! Click here to check out and schedule your appointment at our location in NYC. If you choose to...