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WARRANTY, REMAKE, AND RETURN POLICY

INTRODUCTION

MAKING IMPRESSION TEETH MOLDS

CANCELLATIONS

DIGITAL IMPRESSION APPOINTMENTS

VIDEO IMPRESSION APPOINTMENTS

REMAKES FOR VENEERS

SECOND REMAKES FOR VENEERS

COLOR CHANGE FOR VENEERS

ADD ARCH FOR VENEERS

RUSH PROCESSING

RETURN POP ON VENEERS

LOSS PROTECTION PLANS

SPARE VENEERS

NIGHT GUARDS

GIFT CARDS

DEDUCTIONS / PROCESSING FEES

WARRANTY, REMAKE, AND RETURN POLICY


INTRODUCTION

Thank you for choosing Pop On!

We’re excited for you to start celebrating with your new Pop On order and we're here for you every step of the way. Throughout your journey, please reference our Terms and Conditions that describe your rights and responsibilities when using our website and service.

When you are a new customer, and you order your Pop On Veneers or Nightguards, you will receive an at home impression kit. We request that you send your impressions back within 45 days. You may also choose to have your impression made with a digital impression scanner at our NYC office.  If you are undergoing dental treatment, please wait at least seven days after your last dental visit before making your impressions.

When we receive your impressions, our designers will evaluate them to ensure the impressions have the right details to create well fitting veneers or nightguards. If the impressions do not pass, we will send out another impression kit with additional guidance.

Once you receive your Pop On order, we offer a 30 day warranty to allow you time to evaluate your Pop On order and ensure you are satisfied (‚ÄúWarranty Period‚ÄĚ).

Throughout your journey, you may have questions. Below we describe cancellations, remakes, and return options for your Pop On order.

MAKING IMPRESSION TEETH MOLDS

If you have any questions while making your impression teeth molds, you're welcome to contact us. We're also happy to schedule a video call for you with one of our impression coaches to walk you through the process. Whatever is best for you, we're here for you every step of the way!

CANCELLATIONS

You may request an order cancellation within 120 days of placing your order by Clicking Here.

We must receive a completed cancellation request form within the 120 day cancellation window to be eligible. After 120 days, order cancellations are not possible, but we would be happy to work with you to proceed with your order.

If you are eligible for a refund, upon receipt of your completed cancellation request form, we will issue a partial refund less the processing fee deductions listed below. Refunds will be processed to the payment method on file within 3 business days of receiving your request excluding weekends and holidays. An email notification will be sent to you once the refund is processed.  It typically takes up to 10 business days for your funds to be returned to your account by your financial institution. Please note that we cannot issue a refund to an alternate payment method.

Pop On orders are not eligible for cancellation once you return your impressions and they are approved.  After that point, all cancellations are subject to the return policy below. 

DIGITAL IMPRESSION APPOINTMENTS

If you plan to schedule an in person digital impression scan appointment, please do so within 30 days of placing your order by clicking here.  If you cancel within 30 days a full refund will be issued. If you cancel after 30 days, a $29 processing fee will apply.

If you need to reschedule your in-person appointment, please do so at least 24 hours before your appointment.

If you do not show up to your appointment without 24 hour advance notification, your order will be subject to a $50 no show fee.

VIDEO IMPRESSION APPOINTMENTS

If you need to reschedule your video impression appointment, please do so at least 24 hours before your appointment by clicking here.

If you do not show up to your video impression appointment without 24 hour advance notification, your order will be subject to a $50 no show fee.

REMAKES FOR VENEERS

Our goal is for you to be satisfied with your new smile.  Therefore, we offer the option to remake your Pop On Veneers, within 30 days of delivery, up to a maximum of two times.

Remakes are not available if your teeth have been altered in any way after your impressions were made or if the remake is due to an event outside of our control such as being lost, damaged by a pet, or stolen.

If you financed your order using a Partial.ly payment plan, your Partial.ly payment plan must be in good standing for a remake. If your Partial.ly payment plan is defaulted, you must reopen your defaulted payment plan or pay the remaining balance in full within your 30 day warranty period to be eligible for your remake.

To initiate a remake, please Click Here.

Please note we must receive a completed request form within your 30 day warranty period to be eligible. Once your request is initiated, you will have 30 days to return your original veneers using a prepaid label we will provide for you. If we do not receive your veneers within 30 days of your request, you will no longer be eligible for the remake.

When ordering Top AND Bottom veneers, the veneers are designed to be worn together.  As a result, if you would like to remake only a single arch and return the other arch, we recommend remaking both arches together. A remake and return cannot be processed at the same time, once a return is processed no further remakes are available.

If you receive your first remake, and your original veneers have not been returned, you will not be eligible for any further remakes or a return for a partial refund.

SECOND REMAKES FOR VENEERS

If we have remade your veneers one time, and you are still not satisfied with your veneers, we offer the option of a second remake. To initiate a second remake, please Click Here.

We must receive a completed request form, as well as your original veneers, within your 30 day warranty period to be eligible.  Once your request is initiated, you will have 30 days to return your first remake veneers using a prepaid label we will provide for you. If we do not receive your first remake veneers within 30 days of your request, you will no longer be eligible for the second remake.

When ordering Top AND Bottom veneers, the veneers are designed to be worn together.  As a result, if you would like to remake only a single arch and return the other arch, we recommend remaking both arches together. A remake and return cannot be processed at the same time. Once a return is processed no further remakes are available.

Please note that when you choose to proceed with a second remake, your veneers will no longer be eligible for any further remakes or a return for partial refund.

COLOR CHANGE FOR VENEERS

If you are happy with your veneers, but would like to try another color, we offer the option to purchase another set of veneers at a discounted price.  To learn more, please visit Spare Veneers. Spare Veneers can only be made from approved impressions and designs that we have on file.

ADD ARCH FOR VENEERS

If you placed an order for Top or Bottom, and would now like to order the other arch, please email Team@poponveneers.com and we will guide you through the process.

RUSH PROCESSING

Standard production time is approximately 2 weeks. If you need your veneers sooner, you have the option to upgrade from our standard 2 weeks to 1 week production time. Please note, 1 week production time excludes weekends and holidays.

1 week rush processing can be purchased for a non-refundable fee here.

Please note, the rush processing fee is per order, and does not apply to all future orders or remakes. If you would like rush processing on any future orders or remakes, you will need  to purchase rush for each individual order you would like it applied to.

Additionally, if needed, we offer overnight shipping for the continental US on completed veneers for a non-refundable shipping fee. Please email Team@poponveneers.com to update your shipping speed.

RETURN POP ON VENEERS

If you wish to return your veneers within 30 days of delivery, you may request a return by Clicking Here.  

We must receive a completed request form within your 30 day warranty period to be eligible.  Returns are available for your first order and your first remake veneers. If you are past your 30 day warranty, please visit Spare Veneers.

Once your request is initiated, you will have 30 days to return your veneers using a prepaid label we will provide for you. If we do not receive your veneers within 30 days of your request, you will no longer be eligible for the return, and no partial refund will be issued.

If you are returning your Pop On Veneers and also received remake veneers, in order to be eligible for your partial refund, you will need to return both the original and the remake veneers.

When ordering Top AND Bottom veneers, the veneers are designed to be worn together.  Should you decide to return either top or bottom, we can no longer remake the other arch, since the design will change.  As a result, if you would like to return only a single arch and remake the other arch, we recommend remaking both arches before initiating any return. Once a return is processed no further remakes are available. 

Upon receipt of your returned veneers, we will issue a partial refund to the payment method on file less the processing fee deductions listed below.  Please note that we cannot issue a refund to an alternate payment method. Refunds will be processed within 5 business days of receipt excluding weekends and holidays. An email notification will be sent to you once the refund is processed.  It typically takes up to 10 business days for your funds to be returned to your account by your financial institution.

LOSS PROTECTION PLANS AND LOST PROTECTION VENEERS

Introduction

Loss Protection Plans offer you the opportunity to protect your Pop On Veneers for one incident of Loss, Breakage, Damage or Theft within one year of purchase of your Pop On Veneers. When you purchase the Loss Protection Plan, you will receive a one time use code by email to redeem for Loss Protection Veneers. No physical item will be shipped until you have redeemed your one time use Loss Protection Code.

You can choose to order your Loss Protection Veneers in the color of your choice. No proof of Loss, Breakage, Damage or Theft  is necessary to redeem your Loss Protection Plan. Your code is unique to your order and is non transferable. Shipping fees may apply.

PURCHASING LOSS PROTECTION PLANS


Eligibility

Loss Protection Plans can be purchased within 30 days of your original Pop On Veneers order.

Loss Protection Plans are not available for Spare Veneers, Remake Veneers or Night Guards.

If you purchase a Loss Protection Plan for both Top and Bottom arches, you must redeem both arches at the same time, they cannot be redeemed separately.

Refunds of Loss Protection Plans

Loss Protection Plans are not refundable on their own, without a corresponding cancellation or return of your Pop On Veneers order.

Refunds for Loss Protection Plans are issued if your Pop On Veneers order is canceled within the 120 day cancellation window. Your payment for the Loss Protection Plan will be refunded along with any eligible partial refund for your Pop On Veneers order per the Pop On Veneers cancellation policy above.

If you request a return of your Pop On Veneers and your Loss Protection Plan Code has not been redeemed, you will be issued a refund for the Lost Protection Plan cost in addition to any eligible partial refund for your Pop On Veneers order per the Pop On Veneers return policy above.

If you cancel or return your Pop On Veneer order, you are no longer eligible to redeem your Loss Protection Plan for Loss Protection Veneers and you must place a new Pop On Veneers order.

If your Loss Protection Code has been redeemed, your original Pop On Veneers order is no longer eligible for a return for partial refund, even if the return is requested within your 30 day warranty period.

Loss Protection Plans are not eligible for a cancellation or return for refund once the Loss Protection Veneer order is initiated.

LOSS PROTECTION VENEERS

To redeem your Loss Protection Plan, you will use the code emailed to you to order your Loss Protection Veneers. The code is valid to be redeemed from the time your original Pop On Veneers order is delivered and until 365 days from your original purchase date. Shipping fees may apply.

If you have not redeemed your plan within one year, then the Loss Protection Plan is no longer valid and will no longer be eligible for redemption.

Loss Protection Veneers can only be made using the impressions and designs we have on file. If you are having fitting issues or would like design changes, please email team@poponveneers.com and we will gladly provide you with the options we can offer.  

Loss Protection Veneers will require our standard two weeks in lab production time.  One Week Rush Processing may be available for additional fees.


Remakes of Loss Protection Veneers

Our goal is for you to be fully satisfied with your Loss Protection Veneers. If you are not satisfied, we can remake your Loss Protection Veneers one time from your digital design, within 30 days of delivery.  To initiate a remake, please Click Here. We must receive a completed request form within your 30 day warranty period to be eligible. Once your request is initiated, you will have 30 days to return your Lost Protection Veneers using a prepaid label we will provide for you.

Loss Protection Veneers are not eligible for a remake for color changes.

Partial.ly Defaults

If you have a previous order that was financed with a Partial.ly payment plan and you are defaulted, you are not eligible to make any further purchases or redeem your Loss Protection Plan code until the defaulted order(s) are paid in full.

SPARE VENEERS

Our goal is for you to be fully satisfied with your Spare Veneers.  If you are not satisfied, we offer the following options:

Canceling Spare Veneers
Spare Veneer orders that are canceled prior to shipping will incur a cancellation fee of $30 per arch.  To cancel your spare veneers, please Click Here

Remake Spare Veneers
We can remake your Spare Veneers one time from your digital design, within 30 days of delivery.  To initiate a remake, please Click Here.

Please note we must receive a completed request form within your 30 day warranty period to be eligible. Once your request is initiated, you will have 30 days to return your original Spare Veneers using a prepaid label we will provide for you. If we do not receive your veneers within 30 days of your request, you will no longer be eligible for the remake.

Please note remakes for color changes are not available.

Spare Veneers can only be made using the impressions and designs we have on file. If you are having fitting issues or would like design changes, please email team@poponveneers.com and we will gladly provide you with the options we can offer.

If you returned your original Pop On Veneer order for a refund, you are no longer eligible for spare pricing and must place a new order.

Return Spare Veneers
If you decide you would like to return your Spare Veneers, please see below under our Deductions section for the processing fees associated with the return. Please note returns for color changes are not available.  

To initiate a return, please click here.

Once you place a Spare Veneer order your original Pop On Veneer order is no longer eligible to be returned for a refund even if you are still within your 30 day warranty period.

Please note, if you have a previous order that was financed with a Partial.ly payment plan and you are defaulted, you are not eligible to make any further purchases until the defaulted order(s) are paid in full.

NIGHT GUARDS

Our goal is for you to be fully satisfied with your night guard.  If you are not satisfied, we offer the following options:

Canceling Night Guards
Canceling your night guard order when a new impression was done, will fall under our general cancellation policy as listed above.  Please Click Here to initiate your cancellation.

Night guards ordered from a previous digital file, that are canceled prior to shipping will incur a cancellation fee of $35 per night guard.  To cancel your night guard, please Click Here

Remake Night Guards
We can remake your Night Guard one time, within 30 days of delivery.  To initiate a remake, please Click Here.  

Return Night Guards
If you decide you would like to return your Night Guard, please see below under our Deductions section for the processing fees associated with the return.  To initiate your return, please Click Here.

GIFT CARDS

Unless otherwise required by Applicable Laws, PopOn Gift Cards are:

  • Not redeemable for cash;
  • Not refundable;
  • Not reloadable (customer cannot add funds to the gift card);
  • Have no activation or service fees other than fees upon original purchase. (for example, there is no fee that would reduce the value of the card over time);
  • Can be only used for the purchase of goods or services from Pop On Veneers and no other merchant;
  • Subject to our standard terms and conditions.
  • For further questions about gift cards, please check our gift card FAQ

DEDUCTIONS / PROCESSING FEES

  • Order cancellation fee: -$49
  • For each impression kit that was shipped to you: -$49
  • For each digital impression scan at NYC lab: -$49
  • For each "no show" appointment (video or in person): -$50
  • For orders placed with Partial.ly, payment plan down payment: -$99
  • For re-opened Partial.ly payment plans, down payment(s): -$99
  • Top & Bottom Pop On Veneers or Spare Veneers returned: -$105
  • Top OR Bottom Pop On Veneers or Spare Veneers returned: -$65
  • Top & Bottom Pop On Veneers + Remake Veneers: -$210
  • Top OR Bottom Pop On Veneers + Remake veneers: -$130
  • Night Guards returned: -$35 per Night Guard

The following add on items are not eligible for a refund:

  • Rush option (after impressions are approved)
  • Overnight expedited shipping option

We are here for you every step of the way. Should you have any additional questions to clarify, please email team@poponveneers.com or call 212-461-6302.

Thank you for choosing Pop On Veneers.

Revised
8/2/2023

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