Pop On Partners Promise
Warranty, Remake, and Return Policy
Thank you for choosing Pop On Veneers as your partner to bring smiles to your clients!
After you order Pop On Veneers, you will send the impressions or models of your client to us. You will cover the costs of shipping to our lab, and we will cover the costs of return shipping to you with UPS 2nd Day Air service.
When we receive your impressions, our designers will evaluate them to ensure the impressions have the right details to create well fitting veneers. If the impressions do not pass, please see our RETAKES section below.
Once you receive your veneers, we offer a 30 day warranty to allow you time to evaluate your veneers and ensure you and your client are satisfied.
Throughout your journey, you may have questions. Below we describe cancellations, remakes, and return options for your veneers order.
CANCELLATIONS
If you decide to cancel your order before sending in your impressions, you may do so within 24 hours of placing your order by Clicking Here. We will issue a full refund for any payments made.
If you cancel after 24 hours, we will issue a full refund less a credit card processing fee of 3% of your charge.
RETAKES
If your impressions did not pass, we will inform you by email with guidance and recommendations. We will discard the old impressions and request for new impressions. You will need to create a retake order number to send in your new impressions. Please click here to create your retake order.
If you cancel your case after your impressions did not pass, we will issue a full refund less a credit card processing fee of 3% of your charge.
REMAKES
Our goal is for you and your client to be satisfied with your new smile. Therefore, we offer the option to remake or repair your Pop On Veneers, within 30 days of delivery, up to a maximum of two times. Remakes are not available if your client's teeth have been altered in any way after the impressions were made.
To initiate a remake, please Click Here. Before our team redesigns your remake veneers, you will be required to ship back your veneers with your new impressions. Make sure to include your first remake order number with the new impressions.
SECOND REMAKES
If we have remade your client's veneers one time, and you are still not satisfied with the veneers, we offer the option of a second remake. To initiate a second remake, please Click Here.
Before our team redesigns your second remake veneers, you will be required to ship back your first remake veneers with your new impressions. Make sure to include your second remake order number with the new impressions.
Please note that when you choose to proceed with a second remake, the veneers will no longer be eligible for a return.
COLOR CHANGE
If you are happy with your client's veneers, but would like to try another color, we offer the option to purchase another set of veneers at a discounted price. To learn more, please visit Spare Veneers. Spare Veneers can only be made from approved impressions that we have on file.
ADD ARCH
If you placed an order for Top or Bottom, and would now like to order the other arch, please email Team@poponveneers.com and we will guide you through the process.
RETURNS
If you wish to return your veneers within 30 days of delivery, you may request a return by Clicking Here. Returns are available for your first order and your first remake veneers. If you are past your 30 day warranty, please visit Spare Veneers.
Upon receipt of your veneers, we will issue a refund to the original payment method less the processing fees listed below.
- Top & Bottom veneers returned: -$105
- Top OR Bottom veneers returned: -$65
- Top & Bottom veneers + Remake veneers: -$210
- Top OR Bottom veneers + Remake veneers: -$130
The following add on items are not eligible for return:
- Rush option (after impressions are approved)
- Overnight expedited shipping option
We are here for you every step of the way. Should you have any additional questions to clarify, please email partners@poponveneers.com or call 212-461-6302.
Thank you for choosing Pop On Veneers.
Updated 11/18/2021